Shipping & Refund Policy

General Information

Updated September 1, 2024

✿  Packages will be sent out once every two weeks (roughly) to save up on travel cost and time.

✿  Tracking will be slowly updated once the orders have been sent out. Please allow some time for the links to update.

✿  For most Canadian orders, the packages will be sent through CanadaPost lettermail. Shipping upgrade for tracking is available as an option in checkout.

✿ For all international customers outside Canada and US: You are free to ask me for a custom shipping quote to your address! I can give a more accurate price (rather than the current international rates for all regions) and create a custom order for you. It will take longer to manually process your order, please only contact me in advance if you are sure you will make a purchase.

✿  For UK customers: Due to the VAT requirements for packages sent to the UK, I cannot collect VAT through Shopify. There may be issues with customs, please keep it in mind if you wish to place an order. Alternatively, you can consider visiting my Etsy shop, as Etsy automatically collects the VAT!

✿  For other international customers: There is no pre-paid customs on Shopify. It is your responsibility to pay for any customs or duties as necessary.

✿✿✿

Lettermail & Bulky Shipping

✿  Some flat items such as stickers and prints will be sent through CanadaPost lettermail, and will not have tracking.

✿ [Canada Only] Some items are too large to be shipped through CanadaPost. They will be shipped in a tracked parcel.

✿✿✿

Return, Refund & Cancel Policy

✿  I do not accept any returns, and will only be processing refunds if it meet specific requirements.

✿ Refunds will be assessed on a case-by-case basis. Please contact me if anything's wrong with your order!

✿ There will be no refunds on mistakes on the customer's end (inputting wrong address, purchasing the wrong item, etc...)

✿ If you would like to cancel your order, please contact me within 48 hours of placing the order. Once the order is shipped, you will not be able to cancel (including orders shipped within 48 hours of purchase). Please keep this in mind when getting something from my shop!